The Difference Between Inbound & Outbound Call Centers

Just as the name implies, inbound call centers handle mainly inbound phone calls from customers and potential customers. Given the nature of these calls, this type of call center tends to be more customer service-based.
Inbound call centers focus on answering questions and resolving customers’ concerns. Inbound call centers also deal with complaints from customers. Since they are the only contact many customers will ever have with your business, it’s imperative that these representatives are polite, helpful, and well-versed in company policy.